1. What products do you sell?
Sytervus.shop provides pet supplies for customers throughout the United States.
Our product selection may include supplies and accessories intended for the everyday care, comfort, activity, and needs of pets.
2. Where Do You Ship?
We currently ship only within the United States. We do not offer international shipping.
3. How Long Does Order Processing Take?
Orders are usually processed and shipped within 1 to 3 business days after payment confirmation.
4. How Long Does Delivery Take?
After shipment, orders are usually delivered within 3 to 7 business days.
Actual delivery times may vary depending on the shipping carrier, destination, holidays, weather, and other circumstances.
5. Can I Return My Order?
Yes. Returns may be requested within 30 days after delivery if the products meet our return requirements.
Items generally must be unused, in original condition, and accompanied by original packaging and accessories when applicable.
6. How Do I Request a Return?
Please contact our customer support team with your order information before sending any item back.
Our team will provide the applicable return instructions.
7. How Will I Receive My Refund?
Approved refunds are returned to the original payment method and are generally processed within approximately 3 business days after approval.
The time required for the funds to appear may vary depending on the payment provider.
8. What Payment Methods Are Accepted?
We accept:
VISA
MasterCard
AMERICAN EXPRESS
DISCOVER
9. How Can I Contact Support?
Email:
PATRICK@sytervus.shop
Customer Support:
SUPPORT@sytervus.shop
Phone:
(442) 655-6766
Mailing Address:
2240 PINE AVE
LONG BEACH, CA 90806